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Six Step Process
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Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Methods
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Screen Design
System Design
Measurement
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Usability> User-Centered Design Steps> Step 1 - 1 of 6
 
 


Step 1 - Understand Organizational/Mission Need

The development of a new system or a major upgrade of an existing system is undertaken to fulfill an organizational or "mission" need. Within the FAA, these systems are often large, complex, multi-faceted and national or international in scope.   A new system must also fit within the existing or envisioned FAA infrastructure.   Significant funding and personnel resources must be dedicated to acquisition and implementation that must be performed in adherence to FAA policy and acquisition procedures.

The first step in this process is to perform a Mission Needs Analysis which includes the following activities:

  • Define reference environment/current capability
  • Define needed capability or shortfall improvements
  • Create system use scenarios
  • Identify operational impact and benefits.
Figure 2-3 Mission analysis identifies both critical capability shortfalls and technological opportunities.
FAA Mission Needs Analysis
Items & Time Line

The role of Human Factors is to participate in the Mission Needs Analysis in order to gain an understanding (from the human performance perspective) of the reason the acquisition is being sought and its goals.  This participation also provides the Human Factors specialist with information needed to formulate and support Context of Use definition and documentation which is Step 2 of the user/human-centered design.

 
 

 

 
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