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Lesson
Goals (Continued)
The
second part of the module concentrates on Crew Resource Management
(CRM), as a special application of teams to safety critical operations.
From this section of the module, you should gain an understanding
of CRM as a team-based methodology to reduce human error in safety
critical operations. In addition, you will be introduced to the
systems approach to error management. That is, the recognition of
the inevitability of human error and the complex combination of
systemic and human factors that contribute to it. Additional topics
incorporated in this section of the module are:
- CRM
development and evolution,
- Performance
measurement,
- Incident
reporting systems,
- Human
error models,
- CRM
effectiveness,
- CRM
applications.
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