Acknowledgements
The Federal Aviation Administration gratefully acknowledges the following working group members and their organizations that willingly gave of their knowledge, time, and resources:
| John J. Hiles | FAA Flight Standard Service - Aircraft Maintenance Division |
| Roger Hughes | jetBlue Airways |
| William B. Johnson | FAA Office of Aviation Safety |
| Ernie Kiss | Aircraft Mechanics Fraternal Association, Northwest Airlines |
| Barbara Kanki | NASA - Ames Research Center |
| Terry Kleiser | FedEx Express |
| Manoj Patankar | Saint Louis University |
| William Rankin | The Boeing Company |
| Dave Supplee | International Association of Machinists and Aerospace Workers, US Airways |
| Dennis Watson | Transport Workers Union, American Airlines |
The authors thank Dr. William K. Krebs, FAA ATO-P R&D, for editorial comment and overall assistance with quality assurance.
Photographic contributions and web-based development provided by FedEx Express, jetBlue Airways, Lufthansa Technical Training, and HumanCentric Technologies.
This document and website was guided by the FAA Office of Aviation Safety and the Flight Standards Service. The project was funded through ATO-P R&D Human Factors Research and Engineering Division.