4.3 How to know it is working

1. Decrease in regulatory findings/concerns related to shift/task turnover.
   
   
2. Audit findings show reduced errors.
   
   
3. Less task rework.
   
   
4. Improved quality of the documentation for describing both the shift and task turnover processes.
   
   
5. Noticeable improvement in communication and cooperation between/among shifts. Less “blaming the other shift.”