3.2 How to implement a Human Factors Training program

1. Maintenance Human Factors experts have identified the following key topics to be included in a training program:
   
   
   1. General/introduction to Human Factors.
      
      
   2. Safety culture/organizational factors.
      
      
   3. Human error principles, event investigation and case studies.
      
      
   4. Human performance and limitations.
      
      
   5. Environment.
      
      
   6. Procedures, information, tools and task sign-off practices.
      
      
   7. Planning of tasks, equipment, and spares.
      
      
   8. Communication.
      
      
   9. Teamwork.
      
      
   10. Professionalism and integrity.
       
       
   11. Shift and task turnover.
       
       
   12. Undocumented maintenance.
       
       
   13. Fatigue management/fitness for duty.
       
       
2. Determine training requirements and company priorities to map to the key topics listed above.
   
   
3. Work to ensure cooperative development between workforce and management.
   
   
4. Integrate training with a system wide Human Factors plan.
   
   
5. Decide on content and delivery technique matched to audience requirements.
   
   
6. Decide on internal/external provider.
   
   
7. Deliver initial training and begin planning for recurrent training.
   
   
8. Measure the effects of training, provide feedback to the instructors and the management, improve training, and measure the effects again.