2.3 How to know it is working

1. Event investigations and audits indicate a reduction in the number of documentation-related events and findings.
   
   
2. There is an increased employee use of documentation, which could require additional access, room, and equipment.
   
   
3. Users report inaccurate, ambiguous, or incomplete documentation.
   
   
4. Recommended changes to documentation are being acknowledged and addressed in a timely manner.
   
   
5. Immediate and longer-term change requests may increase following program modifications and spike under certain conditions (e.g., new fleet), but should decrease over time.
   
   
6. There are decreased documentation complaints from users.
   
   
7. Authoring groups adopt a higher standard of quality, including verification and validation.