Technical Training

Example Scenario

You are the Training Manager for the maintenance division of a European airline. The Technical Operations Quality Manager of an organization that holds an EASA 145 certificate tells you that it is about time to develop new recurrent training related to Human Factors for the up-coming EASA audit, which will occur in a few months. You ask two of your most experienced trainers to look over the current course offerings, suggest a new recurrent training course, and then develop it. You give them two weeks to do the needs analysis and then make recommendations for the new course.

The two trainers come back to you with the following observations and recommendations:

  • The initial 2-day HF training course seems to be adequate. End-of-course evaluations have been positive and the trainers have received e-mail from mechanics relating human factors stories from the hangar floor. The trainers have incorporated some of these stories into each class. They want to broaden the scope of the curriculum for the new recurrent training class.
  • Their search of the regulations brought them to EASA Part 145.A.35 (d), which covered continuation training. The continuation training has to take place every two years and has to cover, at a minimum, a) relevant technology, b) organizational procedures, and c) human factors. They found that there are no specific minimum time requirements for delivery as long as it is within the 24-month period. The training has to be delivered to all personnel within the maintenance organization, from sweepers to the Accountable Executive.
  • This "relevant technology" and "new procedures" sections of the EASA regulations are already being adequately addressed by existing training. There is no continuation training for human factors, so the recommendation is to concentrate on human factors in the new course. They recommend that the continuation training should review human factors fundamentals, give the students human factors memory joggers, and review the lessons learned from recent events in the company or the industry
  • They recommend that the new continuation course be a total of 4 hours long, delivered in two 2-hour segments over a two-week period.

The remaining issues relate to how the new training program can be efficiently developed.

While searching Google the trainers find the FAA's new (2008) Maintenance Human Factors Presentation System (MHFPS) and send an e-mail requesting the DVD. The MHFPS gives the trainers a pre-developed human factors training presentation. It contains 170 PowerPoint Slides that can be modified to show their company name and image. The system also has 40 animation files and 11 FAA videos that can be used for discussion.

They use the MHFPS to talk about human error, fatigue, and a unique way to look at maintenance human factors at work and at home. The MHFPS introduces the class to the PEAR model. PEAR is an acronym that encompasses people, the environment in which they work, the actions they perform, and resources necessary to perform the work. The PEAR categories are then integrated into the event discussions.

Maintenance Human Factors Presentation System (MHFPS)

The end result is a success. The students like the class. Management likes the content and the scheduling flexibility. The FAA-EASA audit team really appreciates that the company chose the FAA software and modified it to meet their specific training requirements. Your trainers have made you look very good.

The trainers continue to work diligently at their current aviation employer. However based on their recent success as instructional designers and human factors trainers they are now checking Monster.com to find safety jobs in a more economically secure industry.