Team Performance Measurement

The Office of Personnel Management has identified four methods of measuring team related performance. Two of these methods measure individual performance within teams and two address the performance of the team. It is important to include individual measures along with team measures so that all members are motivated to participate.

• The Individual’s Team Contribution
  • Behavior. How well the individual worked with team members. Measures could include participating in team meetings, volunteering for team projects, communicating in a constructive and non-threatening manner, considered by other team members to be pleasant to work with and to foster team cooperation.
  • Results. The individual’s work products contribute to the final team product or service.
• The Team’s Performance
  • Processes. How well the team’s internal group dynamics work. Measures can include how well the team works together, goal setting, team meeting effectiveness, ability to achieve consensus, efficacy of problem-solving techniques, feedback to team members, recognizing individual and/or group achievements.
  • Results. The team’s work products can be assessed for goal achievement and timeliness.
• Behaviors/Process Results
  • Individual. Cooperates with team members, communicates ideas during meetings, participates in the team’s decision-making processes. The number of ideas contributed, the turn-around time for the individual’s product, the accuracy of data supplied to the team.
  • Team. Runs effective meetings, communicates well as a group, allows all opinions to be heard, comes to consensus on decisions.